LaiPower General Terms and Conditions

Last updated: 18 June 2026

Please read these General Terms and Conditions carefully before using LaiPower services. These Terms set out the legally binding rules that apply when you access, register for, rent, use, and return LaiPower shared power bank services.

This agreement is entered into between Lai Power Sdn. Bhd. ("LaiPower", "the Company", "we", "us", or "our") and users of LaiPower services ("user", "you", or "your").

By accessing, registering, logging in, scanning to rent, using, or continuing to use any LaiPower service, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, please do not use LaiPower services.

LaiPower services include, but are not limited to:

1. LaiPower mobile applications, web applications, and related websites;
2. LaiPower shared power banks, rental stations, devices, and related hardware;
3. Services related to power bank rental, return, payment, refund, customer support, maintenance, and other related functions;
4. Other related products, features, campaigns, promotions, and information provided by LaiPower from time to time.

These Terms, the LaiPower Privacy Policy, payment rules, refund rules, prices shown in the App or website, usage instructions, and other rules published by LaiPower together form the complete agreement between you and LaiPower regarding use of the services.

1.1 User as Primary User

LaiPower and the user are the primary parties to this agreement. Users are responsible for complying with all provisions in these Terms.

When you rent a shared power bank through the LaiPower App, web application, or another designated method, you are responsible for using, keeping, and returning that device.

If you allow another person to use the shared power bank rented under your account, you remain fully responsible for its use, safekeeping, damage, loss, non-return, and any resulting fees or liabilities.

1.2 Devices Remain LaiPower Property

All LaiPower shared power banks, rental stations, charging cables, devices, parts, and related hardware remain the property of LaiPower or its authorized parties. Users receive only a limited right to use the device during the rental period and do not acquire ownership.

Without prior written consent from LaiPower, users must not:

2.1 Rental Fees

Users must pay the relevant fees shown in the App, web application, payment page, or rental page when using LaiPower services.

Fees may include rental fees, deposits, overtime fees, non-return fees, device loss fees, device damage fees, device purchase fees, applicable taxes, processing fees, or third-party payment service fees.

Actual charges are based on the prices displayed in the App, web application, or payment page at the time of rental.

2.2 Deposit

Before renting a shared power bank, users may be required to pay a deposit. The deposit amount will be as displayed in the App, web application, or payment page.

After the rental ends, LaiPower may deduct applicable rental duration fees, device condition charges, and other payable amounts from the deposit.

If any balance remains after deduction, it will be refunded according to LaiPower refund rules to the original payment method, account balance, or another refund method supported by LaiPower.

3.1 Safety Check

Users should reasonably check whether a device has visible damage or abnormality before and after renting, using, or returning it. Users must stop using the device and contact LaiPower immediately if they notice damage, abnormal heat, smoke, odor, leakage, connection failure, cable damage, or any safety concern.

3.2 Lost or Stolen Devices

If a device is not returned within a reasonable time, or records suggest the device may be lost, stolen, or unrecoverable, LaiPower may reasonably treat the device as lost or stolen.

The last renting user will usually be responsible unless LaiPower reasonably determines that the loss or theft was not caused by that user.

3.3 Service Availability Limits

LaiPower will use reasonable efforts to provide stable services, but does not guarantee uninterrupted service availability. Service may be affected by device quantity, battery level, maintenance, station malfunction, network, electricity, payment services, venue limits, force majeure, or other events outside LaiPower's reasonable control.

Users may stop using LaiPower services at any time. After termination, the user's right to use the services ends, but the user must still pay outstanding fees and return any unreturned devices.

LaiPower may suspend, restrict, or terminate an account or service access if the user fails to pay, does not return a device, damages or loses a device, provides false information, breaches these Terms, is suspected of fraud or illegal activity, or if LaiPower is required to act by law or a third-party service provider.

LaiPower will process users' personal data according to its Privacy Policy and applicable Malaysian personal data protection laws.

LaiPower may collect and process names, phone numbers, email addresses, account information, payment and transaction information, rental and return records, device, station, and order records, customer support records, App and website usage records, and other information permitted by law.

LaiPower may use this data to manage accounts, provide rental services, process payments and refunds, provide support, prevent fraud and device loss, maintain security, send service notifications, improve services, and comply with legal requirements.

Please refer to the LaiPower Privacy Policy for more details.

6.1 Contact Information

Users confirm that contact details provided to LaiPower are true, accurate, valid, and belong to the user or are legally authorized for use. Users should update contact details promptly if they change.

6.2 Service Notifications

Users agree that LaiPower may send service-related notifications by SMS, phone call, email, App push notification, WhatsApp, or other reasonable methods.

6.3 Marketing Communications

Users may choose to receive LaiPower marketing, promotions, campaigns, offers, or partner merchant information. Users may unsubscribe through LaiPower methods, App settings, or by emailing laipowersdnbhd@gmail.com.

LaiPower may send notices through In-App notifications, push notifications, SMS, WhatsApp, email, website announcements, or other contact methods provided by users.

Users may contact LaiPower through:

Email: laipowersdnbhd@gmail.com Website: https://www.laipower.com.my Address: Lai Power Sdn. Bhd., 46, Jln Dato Dagang 24, Desa Idaman II, 41200 Klang, Malaysia

These Terms are governed by and interpreted according to the laws of Malaysia.

Any dispute arising out of or relating to these Terms, LaiPower services, device rental, payment, refund, account, or any related matter should first be attempted to be resolved through friendly negotiation.

If the dispute cannot be resolved through negotiation, both parties agree to submit the dispute to the courts of competent jurisdiction in Malaysia.

If a user has any dispute regarding orders, payments, refunds, device returns, accounts, or other service matters, the user should contact LaiPower as soon as possible and provide relevant information for review.

LaiPower will handle the matter based on system records, order records, payment records, device records, station records, and information submitted by the user.

If LaiPower does not immediately enforce any right under these Terms, it does not mean LaiPower has waived that right.

If any part of these Terms is found to be invalid, illegal, or unenforceable, that part will be modified or removed to the necessary extent without affecting the validity and enforceability of the remaining provisions.

All rights and remedies granted to LaiPower under these Terms are cumulative and do not exclude any other rights or remedies LaiPower may have under law or other agreements.

LaiPower's choice to exercise one right does not affect its ability to exercise other rights later.

LaiPower may modify, update, or supplement these Terms from time to time according to business, legal, technical, payment, service, or operational needs.

If material changes are made, LaiPower will notify users through the website, App, email, notifications, or other reasonable means.

Updated Terms take effect from the date published or stated in the notice. Continued use of LaiPower services after updates means the user accepts the updated Terms.

Users confirm that they have read these Terms, understand their content and legal consequences, agree voluntarily, understand that shared power bank services involve certain risks, and agree to use LaiPower services and devices in accordance with these Terms.

To the maximum extent permitted by law, LaiPower provides services, devices, the App, website, and related information on an "as is" and "as available" basis.

LaiPower does not guarantee uninterrupted or error-free services, device availability at all times, full battery status, suitability for every user need, or uninterrupted third-party payment, network, map, SMS, carrier, or external services.

Users should use devices normally, safely, and lawfully. Users are responsible for losses, fees, damage, claims, or injuries caused by improper use, unauthorized modification, abnormal operation, late return, loss, theft, intentional damage, breach of law, providing devices to others, or continuing use after noticing abnormality.

Nothing in these Terms excludes or limits LaiPower's liability for gross negligence, intentional misconduct, fraud, or liability that cannot be excluded by law.

Users agree to indemnify LaiPower, its directors, employees, agents, partners, service providers, and related parties, to the extent permitted by law, against any claims, losses, liabilities, fees, penalties, expenses, or legal costs arising from the user's breach of these Terms, breach of law, improper device use, device damage or loss, infringement of third-party rights, false information, or misuse of LaiPower services.

By registering, logging in, scanning to rent, paying, using, returning devices, or continuing to use LaiPower services, users confirm that they have read, understood, and agreed to these Terms, agree to follow LaiPower service rules, payment rules, and Privacy Policy, understand the responsibilities involved, and confirm that their information is true, accurate, and valid.

If you have any questions about these Terms, services, orders, payments, refunds, or device use, please contact us through:

Lai Power Sdn. Bhd. Email: laipowersdnbhd@gmail.com Website: https://www.laipower.com.my Address: 46, Jln Dato Dagang 24, Desa Idaman II, 41200 Klang, Malaysia

These Terms, the LaiPower Privacy Policy, payment rules, refund rules, prices shown in the App or website, usage instructions, and other rules published by LaiPower and applicable to the services constitute the entire agreement between the user and LaiPower regarding use of the services.

If any part of these Terms is inconsistent with the real-time rental price, deposit, fees, refund, or usage rules displayed in the App, web application, or payment page, the specific rules displayed in the App, web application, or payment page at the time of rental shall prevail, unless applicable law provides otherwise.

By continuing to access, register, log in, scan to rent, pay, use, or return LaiPower devices, the user confirms that they have read, understood, and agreed to be bound by these Terms.